Introduction
This Privacy Policy describes how Walking Ferns (“Walking Ferns”, “we”, “our”, “us”) collects, uses, shares, protects, or otherwise processes your personal information through our website https://gauthamsarang.in/walking-ferns (the “Platform”).
You may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India.
By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions. You also agree to be governed by the laws of India, including but not limited to laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.
Collection of Information
We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. Information collected may include but is not limited to:
- Name, date of birth, address, telephone/mobile number, email ID.
- Information shared as proof of identity or address.
- Payment-related information such as bank account or card details (where required and with your consent).
- Transaction details related to your use of the Platform.
- Behavioural or preference data when you interact with the Platform.
We may also use cookies or similar technologies to track your preferences and usage patterns.
You always have the option not to provide information by choosing not to use a particular service or feature on the Platform.
If you receive any communication (phone/email/SMS) claiming to be from Walking Ferns and asking for sensitive information such as banking passwords or PINs, please do not share such information and report the matter to us or the appropriate law enforcement agency.
Usage of Information
We use your personal data to:
- Provide the services you request.
- Process transactions and manage your account.
- Enhance customer experience.
- Resolve disputes and troubleshoot issues.
- Send updates about services, offers, or events (with an option to opt-out).
- Prevent fraud or illegal activity.
- Comply with legal obligations.
- Conduct analysis and research to improve our services.
Sharing of Information
We may share your personal data with:
- Service providers or partners engaged in delivering our services (e.g., logistics, payment processors).
- Government or law enforcement agencies if required by law or in good faith to comply with legal obligations.
We do not sell or rent your personal data to third parties for commercial gain.
Security Precautions
We adopt reasonable security practices and procedures to protect your personal data against unauthorized access, loss, or misuse. While we strive to protect your information, transmission over the internet is not fully secure, and you accept the inherent risks associated with it.
You are responsible for keeping your login details (username, password, etc.) confidential.
Data Retention and Deletion
- You may delete your account by using the relevant settings on the Platform or by writing to us.
- We may delay deletion if there are pending grievances, transactions, or legal requirements.
- We retain data only as long as necessary for the purposes for which it was collected, or as required by law.
- Certain anonymized data may be retained for analytical or research purposes.
Your Rights
You have the right to:
- Access, rectify, or update your personal data through the Platform.
- Withdraw your consent by writing to us (subject to applicable laws and Terms of Use). Withdrawal of consent may result in restricted or no access to our services.
Consent
By providing your information on this Platform, you consent to the collection, use, storage, and processing of your personal data in accordance with this Privacy Policy.
If you disclose personal data about another person, you confirm that you have the authority to do so and that Walking Ferns may use the information in accordance with this Privacy Policy.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Please review it periodically for changes. Significant changes may be communicated to you as required under applicable laws.
Grievance Officer
As per the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are:
Name: Gautham Sarang
Designation: Proprietor, Walking Ferns
Address: 29/228, Vayakkara, Kuravangad PO, Koyilandi, Kerala, India
Email: saranghills@gmail.com
Phone: +91 81568952 zero seven
Availability: Monday – Friday (09:00 – 13:00)